Customer Service Center Representative - Embassy of The United States of America

Location: Bakı

Announcement Number: Baku-2026-009 Hiring Agency: Embassy Baku Position Title: Customer Service Center Representative (All Interested Candidates) Open Period: 08/12/2026 - 08/26/2026Format MM/DD/YYYY Vacancy Time Zone: GMT+4 Series/Grade: LE - 0105 6 Salary: USD $23,573 / Per Year Work Schedule: Full-time - 40 hours per week Promotion Potential: LE-6 Duty Location(s): in Baku, AJ Telework Eligible: No For More Info:   [email protected]   Overview Hiring Path: Open to the public Who May Apply/Clarification From the Agency: This position is open to: All Interested Applicants / All Sources For USEFM - FP grade is 08. Actual FP salary authorized by Washington D.C. Security Clearance Required: Public Trust - Background Investigation Appointment Type Permanent Appointment Type Details: Indefinite subject to successful completion of probationary period Marketing Statement: EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. Summary: The U.S. Mission in Azerbaijan is seeking eligible and qualified applicants for the Customer Service Center Representative (CSC) position in the Management Section (MGT). Supervisory Position: No Relocation Expenses Reimbursed: No Travel Required: Not Required Duties The CSC Representative will support locally employed staff, American direct-hires, and their family members during assignment at Baku post. CSC Representative will respond to requests, disseminate them among the units, monitor service performance, and ensure customer satisfaction. Incumbent will keep track of service request records, monitor the scale of work, make sure that customer receive services in accordance with ICASS Uniform Service Standards. Incumbent will report to and be reviewed by the Management Counselor on a regular basis.  Requirements : All selected candidates must be able to obtain and hold a:  security certificate All selected candidates will be subject to a background investigation and may be subject to a pre-employment medical exam.   Selected candidate must be able to begin working within a reasonable period of time upon receipt of agency authorization and/or clearances/certifications or their candidacy may end. Education Requirements: Two years of College studies required.  Please address this factor in your ERA application under Education. Evaluations: You will be evaluated against the qualifications and requirements in this vacancy announcement.  You may be asked to complete a pre-employment language or skills test. You must complete the application form and provide the required documents.  Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed.  If you fail to submit a complete application, then your application may be disqualified for this position. Qualifications: Experience:  This position requires at least six months of  experience in administrative and/or in customer-focused work environment.  Language:  English (Good Working Knowledge) Speaking/Reading/Writing.  Azerbaijani (Good Working Knowledge) Speaking/Reading/Writing.   Russian (Good Working Knowledge) Speaking/Reading/Writing.   Please address this factor in your ERA application under Language. Note that all three languages are required for this position .  Benefits: Agency Benefits: The U.S. Mission offers a competitive compensation and benefits package for local employees.  For Eligible Family Member (EFM) applicants, benefits should be discussed with the HR Office. The pay plan is assigned by the HR Office and confirmed by Washington, D.C. Other Information: HIRING PREFERENCE SELECTION PROCESS:   A hiring preference is extended to eligible and qualified applicants in the order listed below.  It is essential you accurately describe your status in your application, failure to do so may result in a determination that you are not eligible for a hiring preference.  HIRING PREFERENCE ORDER   Appointment Eligible Family Member (AEFM) / U.S. citizen Eligible Family Member (USEFM) who is a preference-eligible U.S. Veteran*  AEFM / USEFM  Foreign Service (FS) on Leave without Pay (LWOP) and Civil Service (CS) with reemployment rights ** IMPORTANT: US citizen Eligible Family Member (USEFM) applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”) preferably Member Copy 4, Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.   This level of preference applies to all FS employees on LWOP and CS with re-employment rights back to their agency or bureau.  For complete definitions of AEFM, USEFM, EFM, Member of Household, etc., please visit the 3 FAM 7210 Definitions.      ADDITIONAL EMPLOYMENT CONSIDERATIONS The following apply to EFMs, USEFMs, and AEFMs only:     Current employees who used a hiring preference to gain employment who are within their first 90 calendar days of employment are not eligible. This does not apply when the hiring mechanism is TEMP or the work schedule is intermittent or irregular.     Candidates with a hiring preference who have already accepted a conditional offer of employment may NOT be extended a second conditional offer of employment unless and until they withdraw their candidacy for the first position in writing.  The following apply to Locally Employed (LE) staff only:    Current employees serving a probationary period are not eligible.  Current employees with an Overall Summary Rating of Needs Improvement, Unsatisfactory, or an MBC score of less than 100 points on their most recent Employee Performance Report are not eligible. How to Apply: Click the “Apply to This Vacancy” button at the top of the page to begin your application.  For an instructional video on how to apply click  here .  Please address all relevant experience, education, language skills (including English), and job related skills or requirements in your application. You may edit your application any time before the vacancy closing date. If you fail to submit a complete application by the vacancy closing date of this vacancy, then your application may be disqualified for this position. For a copy of the complete position description, please follow the link :   https://az.mwp.usembassy.gov/wp-content/uploads/sites/76/2026/08/PositionDescription_CSC-Rep.pdf To request a reasonable accommodation, please contact the HR Office.  We foster a diverse, equitable, inclusive, and accessible workplace where employees can be themselves.  We invite qualified applicants from all backgrounds to apply.   Required Documents: Please upload all applicable documents to your application. If you fail to submit a complete application, then your application may be disqualified for this position. All Applicants: Residency Permit (if applicable) Work Permit (if applicable) University Degree (if applicable) National ID or Passport University Transcript (if applicable)  In addition, Eligible Family Member (EFM) Applicants must submit: Copy of Sponsor's Travel Orders/Assignment Notification (or equivalent) Passport copy DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable) SF-50 (if applicable) Next Steps: The HR Office will contact successful applicants.  For more information on applying for jobs or employment with us, please visit the U.S. Mission website:  https://az.usembassy.gov/jobs/   Thank you for your application and your interest in working with us.