Guest Relations Manager - Intercontinental Hotel Baku
Местоположение: Bakı
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental®️ brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. As part of the world's largest luxury hotel family, we're looking for an inspiring Guest Relations Manager to support our Front Office team and elevate every stage of the guest journey. Your Day to Day As Guest Relations Manager, you'll be the driving force behind exceptional guest experiences, ensuring every interaction reflects the warmth, elegance, and personalized service that define the InterContinental brand. Your responsibilities will include: Leading and developing the Guest Relations division to consistently deliver outstanding service. Creating memorable experiences for VIPs, long-stay guests, IHG One Rewards Elite members, and special occasions. Building strong relationships with guests, anticipating their needs, and exceeding their expectations. Managing guest feedback, resolving concerns with professionalism, empathy, and effective service recovery. Coordinating with Front Office, Housekeeping, Food & Beverage, Concierge, and other departments to ensure seamless guest experiences. Monitoring guest satisfaction, online reviews, and service quality indicators while driving continuous improvements. Ensuring all VIP arrivals, amenities, room allocations, and personalized services are flawlessly arranged. Supporting hotel initiatives, brand standards, and luxury service culture throughout the property. What We're Looking For We're searching for someone who combines genuine hospitality with confident leadership. You bring: Previous experience as a Guest Relations Manager , Assistant Guest Relations Manager, or in a leadership Front Office role within an international luxury hotel. Outstanding communication and interpersonal skills. A natural ability to build relationships and create memorable guest experiences. Strong leadership and organizational skills. Excellent problem-solving abilities with a guest-first mindset. Fluency in English and Russian . Additional languages are highly valued. Flexibility to work weekends, holidays, and rotating shifts when required. If you are passionate about luxury hospitality, enjoy inspiring people, and believe that every guest deserves an unforgettable experience, we'd love to meet you. Join InterContinental Baku and help us create experiences that guests remember long after they leave. Apply now by sending your CV to the e-mail address in the Apply for job button and include "Guest Relations Manager" in the subject line.
