Hostess & Guest Relations - Midtown Hotel Baku

Местоположение: Bakı

Job Description: At our hotel, which aims to maintain the highest level of guest satisfaction, we are seeking a Guest Relation Officer who will communicate directly with guests at every stage of their stay, understand their needs and expectations, and deliver a flawless experience. This position closely monitors and manages the guest’s entire experience, from check-in to check-out. Duties and Responsibilities: Greet guests with a smile and provide a personalized welcome experience Assist guests during the check-in process and help them settle into their rooms Closely monitor the stay of VIP and special guests Address guest requests quickly, effectively, and with a focus on solutions Regularly gather feedback, suggestions, and satisfaction evaluations from guests Professionally manage complaints and issues and generate solutions Develop proactive suggestions to enhance guest satisfaction Work in coordination with other departments to continuously improve service quality Ensure and uphold service delivery in accordance with hotel standards Required Qualifications: Preferably experienced in the tourism/hospitality industry Possesses advanced communication skills and strong representational abilities Committed to guest satisfaction and a solution-oriented work ethic Friendly, presentable, and demonstrates a positive attitude Fluent in English (knowledge of an additional language is a plus) Able to adapt to a fast-paced environment and flexible working hours Strong problem-solving and crisis management skills What We Offer: A professional and dynamic work environment Service experience at international standards Career development and training opportunities We also require fluency in English and Russian. Additionally, we specify that the workweek consists of 6 days, with the sixth day being a half-day. Conditions: Location: Midtown Hotel Baku, Samad Vurgun 103 Employment Type: Full-Time Salary: Negotiable Interested candidates can send their resumes to the email address provided on the Apply button, with the subject line “Jooble.az - Hostess & Guest Relations ”. e-mail: hr@midtownhotel.az