Spa Agent - Hilton Baku | Vakansiya

Location:  Hilton Baku At Hilton Baku, we are committed to delivering exceptional hospitality and unforgettable guest experiences. We are currently looking for a professional, service-oriented, and enthusiastic Spa Agent to join our team. Key Responsibilities:  Greet and assist guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to requests, and resolve any issues in a friendly, efficient manner ; Ensure swimmer safety: Monitor pool activity to prevent accidents, enforce pool rules, and promote safe swimming practices ; Respond to emergencies: Act quickly and effectively in line with the emergency action plan, providing rescue or first aid when necessary ; Maintain a clean and safe environment: Conduct regular inspections and perform routine cleaning and maintenance of the SPA area ; Uphold regulatory standards: Maintain compliance with health, safety, and sanitation, ensuring the highest standards of guest and team member wellbeing ; Deliver exceptional customer service while maintaining Hilton brand standards ; Assist guests with their requests and resolve concerns promptly and professionally ; Process payments and maintain accurate guest records. Requirements Excellent communication and interpersonal skills. Fluency in spoken and written English, Russian, and Azerbaijani. Strong problem-solving and conflict-resolution abilities. Ability to remain calm and composed in high-pressure situations while handling guest concerns with tact and diplomacy. Strong organizational and multitasking skills. Flexibility to work shifts, including weekends and public holidays. Ability to adapt to a variety of work situations. A genuine passion for delivering exceptional guest experiences and ensuring guest satisfaction. Previous experience in customer service, hospitality, or a similar role is preferred. What We Offer Opportunity to build your career with one of the world's leading hospitality brands. Professional development and training opportunities. A supportive and dynamic working environment. Competitive salary and employee benefits. If you are passionate about hospitality and committed to providing exceptional guest service, we would love to hear from you. Interested candidates can send their CV to the e-mail address in the Apply for job button.