Customer Support Specialist (Night Shift) - RNK Insurance Services | Vakansiya

RNK Insurance Services INC, a U.S.-based insurance company, is looking for a Customer Support Specialist to join our growing team! We are seeking a motivated, responsible, and communicative individual to provide high-quality support to our U.S. clients during their business hours. Requirements: Bachelor’s degree (required) Age: 21–50 Fluency in Russian and English (both spoken and written) Strong interpersonal and problem-solving skills Previous experience in customer service is a plus Ability to work independently during night shifts Conditions: Address - RNK Insurance Services INC – Baku Office Working Hours: - Night shift only (9:00 PM – 6:00 AM, aligned with U.S. time zones) Full-time position Salary & Benefits:  Up to  2,500 AZN net/month , based on monthly performance and KPI-based bonuses Holiday bonuses Transfer provided from office to home after shift 50% discount on gym membership Key Responsibilities: Handle customer inquiries via phone, email, and live chat in a professional and timely manner Provide clear and accurate information about insurance services, policies, and procedures Assist with billing issues, claims, account updates, and document requests Document all client interactions thoroughly in the system Escalate complex or unresolved issues to the appropriate internal teams Maintain a calm, courteous, and service-oriented tone, even in challenging situations Collaborate with other departments such as claims, billing, and underwriting Adhere to internal processes and uphold service quality standards Interested candidates can send their CV to the e-mail address in the Apply for job button.  Subject line: Customer Support